What is Your Shipping Policy?
We ship FREE anywhere in the U.S. via FedEx Ground! Orders ship Monday—Friday. Orders received after 12pm EST Friday may ship on the following Monday. Upon shipping you'll receive an email with tracking info. Please note that FedEx shipping data may take 24-hours to update.
What About Shipping During Warm Months?
We strongly suggest expediting shipping (see options below), especially for orders containing chocolate.
Do You Ship Internationally?
We're sorry, but at this time we do not ship outside the U.S.!
What is Your Return Policy?
Unfortunately, we cannot accept returns on food items. If there's a problem with your order, please call us and we'll do our best to help make it right!
What if I Have a Special Order?
We love special orders! Our shop is filled with lots of delicious treats you won't find on this site, so please give us a call so we can help fulfill all your sweet treat needs!
How Should I Store My Samuel's Goodies?
Please store our chocolates and other candies in a cool, dry place. For best flavor, chocolates should never be refrigerated.
WHAT ABOUT ALLERGIES?
Our candies are made with high quality ingredients that some folks may be allergic to, including milk, nuts and soy. So please be mindful!
WHAT IF I HAVE QUESTIONS?
Contact us immediately! Phone the store at 845.876.5312 or email us.
WHERE IS SAMUEL’S SWEET SHOP?
Please visit us in the charming little town of Rhinebeck, N.Y! We love meeting our customers, from wide-eyed “little” kids awed by our colorful sweets to “big” kids taking a trip back in time with our nostalgic candies! We’ll welcome you with delicious coffee and teas, local hand-made chocolate barks and caramels, and retro treats!